GUEST RELATIONS
This role handles guest queries and reservations, guest complaints and anticipating their needs, along with guest database management and general administration.
DEPARTMENT : RESTAURANT
DIRECTLY REPORTS TO : GENERAL MANAGER
JOB SUMMARY
This role is responsible for handling guest queries and reservations, handling guest complaints and anticipating their needs. Guest database management and general administration duties within the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- ◆Welcome guests and handle reservation requests by phone, email and in person
- ◆Anticipate guest needs and resolve complaints quickly and courteously
- ◆Keep the guest database complete and up to date
- ◆Record guest preferences, allergies and special occasions for the service team
- ◆Follow up with guests after their visit and share their feedback with management
- ◆Prepare daily and weekly reports on reservations and guest feedback
- ◆Support the front of house team during busy service periods
- ◆Report all accidents, dangerous occurrences or hazards, however minor, to your supervisor or Head of Department
Categories: Restaurant · Locations: Qatar · Types: Full Time
Apply Online
Send us your CV with a short note about your experience. Our team reads every application and will contact you if the role is a fit.